Air NZ: Schedule change to NZ87 Auckland to Hong Kong – effective immediately

Air New Zealand advises that it has retimed the daily Auckland to Hong Kong service (NZ87) to depart at 0820 instead of 2350 (please note, this is 0820 the following morning) as a result of recent events involving the Rolls-Royce engines on its Boeing 787-9 aircraft. This is necessary to continue to deliver our international schedule and avoid any cancellations. There will be no change to the Hong Kong to Auckland return services (NZ80).

Effective for flights from Saturday 16 December 2017 through until the end of January 2018.

New flight details as per below:

Flight Number	Origin	Destination	Departure (Local)	Arrival (Local)
NZ87	AKL	HKG	08:20	14:50

Your GDS will be updated in due course

Please note the above schedule is subject to change. For more details please refer to your GDS for the updated schedule.

Important note for all scenarios:

Please endorse any changes "Invol reissue due NZ87 retime"

We are aware this later departure may not suit some customers, the below flexibility options apply:

• For travel to Hong Kong rebooking the previous day's NZ87 or NZ4993/NZ4995 operated by Cathay Pacific in the same cabin class of travel without penalty or fare difference.

• Customers with connections beyond Hong Kong can be rerouted in the same cabin class using NZ services or other airlines permitted within the routing options of the fare purchased without penalty or fare difference.

Where rebooking is required, book the lowest available booking class within the same cabin as purchased.

For customers booked on other airline ticket stock, please contact the ticketing carrier for assistance.

We also realise a number of customers will now require overnight accommodation. Air New Zealand would very much appreciate your assistance in sourcing accommodation for customers in this position who are non-local residents. We will reimburse accommodation costs for one night up to a maximum of NZD$250 per room with an additional NZD$50 per person contribution towards incidentals (meals, transfers etc). Agents can send receipts on behalf of customers through to flightcomment@airnz.co.nz for reimbursement. Please provide the following details:

• Pax Name(s)

• NZ PNR / Vendor locator

• Ticket number(s)

• FX / Currency

• Claim amount

• Account Beneficiary Name (Agent or Customer)

• Beneficiary Address

• Bank Name

• Bank's Full Address

• Bank & Branch ID (alternative names)

• Account Number

Thank you for your support over this period to ensure our mutual customers get to their destinations with minimal disruption.