Air NZ Airnotes: Air New Zealand Perth - Auckland services to be operated by Wamos

Perth - Auckland services to be operated by Wamos Air As Air New Zealand prepares some of its fleet to undergo maintenance next year due to global engine maintenance issues, which several airlines around the world are facing, the airline will be re-entering a temporary lease agreement with Wamos Air to help get customers to where they need to be.

Wamos Air will operate daily Auckland to Perth and Perth to Auckland services on behalf of Air New Zealand between 9 February and 30 April 2024. Enlisting the help of Wamos Air will ensure that there's extra flexibility in the operation due to the extra maintenance requirements and for any unexpected challenges or other disruptions beyond the airline's control. This is a temporary, proactive measure to help protect our customers' travel plans.

Wamos Air operated the Perth service on behalf of Air New Zealand to help with capacity restraints post-Covid. They are a proven and trusted provider and Air New Zealand is confident they will continue to deliver to the airline's expectations of customer care on-board.

Refer to airnzagent.com.au/wamos-air for more details, including FAQs.

Schedule:

The flights above will be loaded into the GDS and the following will apply:

• New bookings will receive a comment at the time of booking that shows 'NZ173 OPERATED BY WAMOS AIR ON BEHALF OF AIRNZ'.
• An SSR will be generated for all existing GDS bookings, this will read 'NZ173 OPERATED BY WAMOS AIR ON BEHALF OF AIRNZ'.
• The aircraft has no Premium Economy cabin, customers booked to travel in Premium Economy will be automatically reaccommodated into Economy (theworks). Customers are entitled to a partial refund of the difference between the original Premium Economy fare paid and the Economy T class (theworks) fare.
• PNRs will be updated with a UN/TK status in the GDS with new flight numbers, including changes from Premium Economy to theworks if applicable.
• If your customer has been changed from Premium Economy to Economy and still requires two pieces of luggage, please contact Agency Sales to have this re-added.

Flexibility

Option one before departure:

• If the PNR has been changed from Premium Economy to Economy theworks (UN/TK into T class), please issue a new ticket in the same PNR, then refund the old ticket using the GDS endorsement "SKCHG refund due Wamos Air" for both the new issue and refund.

Option two post departure:

• Accept the UN/TK and apply for a refund via your BSP link after your customer has completed travel for the difference between Premium Economy to Economy theworks.

Option three before departure:

• Purchase a Business Premier™ seat by paying the airfare difference from current classing to the best available Business Premier™ fare.
• Make an upgrade request using OneUp, a loyalty recognition upgrade, or an Elite Airpoints Dollars upgrade.

Compensation Policy:

• Customers are entitled to the fare difference between the original fare paid to T class. Plus, $150 (paid in the currency of the original ticket APD/NZD/AUD).

Economy Skycouch™

• Economy Skycouch™ will not be available on these services, please refund via your GDS or contact Agency Sales to process the refund if the Skycouch was purchased through the Agency Sales team.

Pre-paid seating
Outside of Exit row and Economy and Business Premier™ Bassinet seats, pre-paid seats must be refunded. Seating may be refunded through your GDS using the endorsement "Invol refund due WAMOS/NZ Schedule Change" or contact Agency Sales to process the refund if the Skycouch was purchased through the Agency Sales team.