With A new ‘Virtual Interline’ Concept Under Testing, London Stansted Believes Innovation Is Key To Developing The ‘Airport Of The Future’

London Stansted Airport CCO Aboudy Nasser says “airports have to change the way they think” as most see themselves as simply infrastructure. Mr Nasser says this mindset has to change and airports must instead be a partner to airlines through the whole customer experience process. The London airport is currently working on a new flight connection model and successfully conducted a full end-to-end test of the service in Apr-2019, ahead of its formal launch.