Turning Disruptions Into Customer Loyalty Moments with Uber for Business and Menzies Aviation

Due to a combination of complex factors from staffing challenges to severe weather, flight disruptions today are 300% higher than in 2019. While many disruption causes are unavoidable, this understandably causes passenger frustration. Disruptions are therefore an essential moment to go above-and-beyond to secure customer loyalty.

In this panel, leaders from Menzies Aviation will explain how partnering with Uber for Business is empowering them to revolutionise data transparency and visibility, reduce costs, and significantly enhance the passenger experience for many of their airline customers in Australia. Importantly, it does this during the flight disruption moment, as well as supporting transfers, which brings the added benefit of helping secure customer loyalty when service matters most.