Recorded at CAPA Asia Aviation Summit & Awards for Excellence, 3-4 Nov 2022
The Modern Retailing Era
Travelport, Global Vice President & Global Head of Airline Partners, Damian Hickey
Damian Hickey outlines some of the challenges the aviation industry has faced regarding travel retail and why it is currently behind other world leading industries in this field. Furthermore, Hickey highlights retailing is not only your service rather the experience you provide to create emotion with your service.