Star Alliance CEO Notes That Airlines Are In ‘Different Stages Of Technology Development’

Star Alliance CEO Jeffrey Goh, speaking at a media briefing at the IATA AGM and World Air Transport Summit, stated (04-Jun-2018) “many airlines…are using and still depending on very legacy based systems”. He noted airlines are in “different stages of technology development and sophistication” and “getting to common standard is a challenge”. Mr Goh added that “different stakeholders for the industry, from GDS’ to the airports, all have different business philosophies and models”. He however said a focus of the alliance’s technology development is to bring in new technology partners and support for its members, while noting that the “future is promising” regarding the speed at which new technology and the customer experience can be delivered.

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