PayTalk What's New, What’s Next

Airline payments have become one of the fastest-evolving and most strategically important parts of our industry today. They used to be seen as back-office plumbing. But that’s changed – dramatically.

Airlines are now recognising that payments are not just a cost centre, but a competitive differentiator. How you let customers pay – and how efficiently you collect and manage that money – has huge implications for loyalty, ancillary revenue, global reach, fraud prevention, and overall customer experience.

As new payment technologies, regulatory shifts, and changing customer expectations converge, airlines are under pressure to innovate - and at the same time, keep things safe, scalable, and secure.

To navigate what’s new, and what’s next, Wendy Ward, Chief Marketing Officer and Michael Marrone, Chief Financial Officer at UATP - a company that has been at the centre of airline payments innovation for decades - joined Rich Maslen, Head of Analysis, CAPA - Centre for Aviation at the CAPA Airline Leader Summit - Asia in Singapore in Oct-2025.