Payments Modernisation: From the Basement to the Boardroom
Airline payments have evolved from a back-office function to a strategic boardroom priority, influencing customer experience, revenue, liquidity, and competitive edge. With U.S. airlines incurring over USD 8.3 billion annually in card processing costs and customers demanding seamless digital payment experiences, modernisation is essential.
This session focuses on transforming fragmented payment systems into flexible, orchestrated platforms that drive growth and resilience.
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Payments as a strategic asset, not just a cost centre;
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Revenue impact of payment friction and failed transactions;
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CFO priorities: refunds, chargebacks, currency exposure, and interline settlement;
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Co-branded cards, wallets, and embedded finance as profit drivers;
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Shifting dynamics between airlines, banks, and card networks.