Operational integrity – Is the system stable and what lessons have been learned?

US carriers experienced tough operating conditions in 2022, for a variety of reasons. Despite returning operational performance to normal levels, issues across the national aviation system are yet to be fully ironed out, as clearly indicated by several high-profile instances in late 2022 and early 2023. 

• Have operations really stabilized, and what changes are operators making to ensure they have an enhanced ability to quickly recover from irregular operations? 

• Will the consumer angst triggered by those disruptions spur more stringent regulations regarding passenger refunds and accommodation?