Mega-Trend: Digital Transformation
Consumers are at the heart of digital transformation and the pandemic has only accelerated the shift to digital retailing and e-commerce, backed by sophisticated IT platforms. And we have seen how effective the non-travel online retailers, like Amazon, have been – and they’ve grown their wallet share substantially. These new players have gathered more data and learned more about us over the past two years than ever before and the worry is, for a heavily indebted and struggling airline industry – can it keep up and regain its fair share of the ‘economic wallet’ and unlock new revenue streams, as well as meeting shifting customer needs.
Airlines are at a disadvantage in that their starting point are often ageing tech systems of IT platforms, software and hardware that are highly complex, fragile, susceptible to cyber-attacks and expensive to maintain. Many are falling behind in this digital arms race. But for those airlines that get it right, there can be rich rewards in being an effective player in a digital world.
CAPA TV spoke to senior executives on the sidelines of the CAPA Airline Leader Summit - 'Airlines in Transition 2022’ to get their observations on the subject.
CAPA Events are hosted in key markets around the world and attract the highest calibre of thought leaders and decision makers in the aviation and travel industry. Delegates are provided with unprecedented access to the latest data, insights and trends from our global team, in addition to valuable networking opportunities with executives across all sectors of the aviation and travel industry. Review CAPA’s full events calendar here.