Innovation driving the entire aviation ecosystem

Technology within the aviation sector continues to evolve and develop leading to improved passenger experience, increased revenues and enhanced service. There are a range of tools available now which could assist in these areas from Customer Focused Platforms; Artificial Intelligence; Digital technology; and many more.

These solutions are designed to enable an airline to increase their revenue, evolve their retailing strategies, and increase customer satisfaction.

• What do airlines need to do to evolve into proper travel retailers?
• What can they learn from other travel suppliers who excel in this arena?
• What other/newer distribution technologies are required to enable further airline growth?
• What technology is set to shape the way the future traveller interacts with airlines and airports?
• How will travel retail evolve after basic merchandising?

Session Provocateur: Skyscanner, Senior Director, Strategic Partnerships, Hugh Aitken

Moderator: Skyscanner, Senior Director, Strategic Partnerships, Hugh Aitken
Panel:

• Caravelo, CCO, Jonathan Newman
• Etihad Airways, Vice President Revenue Management, Dieter Westermann
• Sabre, Vice President, Travel Solutions, MEA, Dino Gelmetti