HRS CEO, HRS Crew & Passenger Solutions, Luca De Angelis, at the CAPA Airline Leader Summit 2023
HRS CEO, HRS Crew & Passenger Solutions, Luca De Angelis, spoke to CAPA TV at the CAPA Airline Leader Summit 2023 in Budapest, Hungary in Mar-2023 about latest industry trends and company developments.
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Transcript
Luca De Angelis:So first of all, it's always a pleasure to be here. I think we really find our home here to be supporting the whole airline community to look a little bit ahead of the customer experience. And back to your question, after one year, I think we see really many airlines embracing the digital transformation. So this is really something not just happening in terms of mindset, but we see a lot of airlines taking action. This is obviously bringing us a lot of results because many airlines are entering into self-serving and supporting their passengers in a different way, especially when coming to the peak of the season. So many airlines are trying to get ready by summer. Many airlines, they are learning from the previous summer, and this is showing a very good trend. And we have more and more airlines on board. So that's very, positive for us. Our technology is really trying to help short-term airlines because it's off-the-shelf. So it's software as a service. You just plug in and you basically use it. You just set some rules. And that's how we are helping short-term, but to be also having a long-term return when coming to the loyalty of their passengers. So we are basically already helping them. And that's actually why many airlines are subscribing up to our technology. We have many airlines that are coming on board. I think we had a great case with Norwegian last summer where we brought on board more than 92% of their passengers out of their main apps, which they were just using the self-service online, with so many happy feedback coming from Twitter of passengers that they were just happy about this new solution. So that's what we hope to bring to more airlines. And we really see a trend because many of them, they're just being planning, but it's just acting also in respect to the next summer.
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