Hitit, Americas Sales Representative, Maximiliano Vicini at the CAPA Airline Leader Summit – Latin America & Caribbean 2024

Transcript

Maximiliano Vicini:Maximiliano, tell us about Hitit. Well, today we remain as the 3rd largest PSS worldwide. We have 75 airline partners around the world in 49 countries. So we have presence in 6 continents right now, and we are now focusing on the Americas region development. Okay, since almost 10 years now. Okay, so trying to replicate the success we had with all our integrated one-stop-shop solutions that we call Crane, the Crane Suite, okay, that goes from PSS systems to revenue accounting, cost accounting, operational solutions, all in a single platform, okay, with a unified data lake of data. So We serve airlines of different sizes and business models, from legacy carriers, flag carriers, and ultra-low-cost carriers or hybrid carriers around the world. So now we are in a phase of, you know, working on the transition from NDC to offer and order management. We're working hard on that. with all the travel and airline ecosystem, you know, and we are now in phase 2 of offer and order management. We have been working on NDC for the last 10 years as well, and we are currently providing different direct and indirect distribution solutions for our airlines, you know, as well as DCS systems for ground handling agents. Okay. You know, so that is what we are offering and we are enabling right now artificial intelligence for both operational and also for dynamic pricing in our PSS as well. So, well, that's what we are doing right now. This is what we are working on. And, well, our vision is to move forward to a smooth transition from NDC, talking about distribution, from NDC to offer an order management in next, let's say, 5 years, being optimistic. You know, this is a very hard transition, but now we are— we have 5 airlines that have full NDC capabilities enabled. Okay, so we are now processing nearly 24 million PBs a year through NDC as well, talking about the situation right now. We are very strong in the Caribbean region actually. We have other partners here in the Caribbean, Bahamas Air as well, Winair in St. Maarten, and we are now, hopefully we will add more partners in this region. We are making a huge bet on this region, also in Latin America as well. We have Surinam Airways there, we have other companies. So then of course we also have customers in— partners, I mean, we call partners, not customers— in Canada and the United States as well. So we are projecting a very sustainable growth, okay, in the next year hopefully, and we will welcome more partners in the region and mainly What we are offering is our flexibility in terms of distribution capabilities, of interlining. That is a need, especially talking about the Caribbean. There is a need for connectivity since many years ago, and now we, I think we are close to transform the Caribbean region in a more connected Caribbean. Okay, as many of the airlines here said, and And some of our partners talked about that in the previous panels today. So we are there in the back to support them with interlining, with more effective distribution and cost-effective, I mean, distribution strategies. We have some interesting solutions for distribution. We have a travel agency portal with NDC enabled inside so the airlines can move to that low-cost distribution strategy instead of being stuck in the traditional distribution that have been in the market for many years right now. So, well, I think we are contributing to a big change We came here to— we disembarked here in the Americas as a disruptive provider. And also we are working on building our support structure in this part of the region as well. So now we have project managers and also account managers based in the Americas. So, well, next move will be to improve that support structure. We and also keep on offering alternatives to the airlines and help them to move into the path of the transition, okay, to first to NDC and then to offer an order in the future.

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