Aviation’s digital revolution 2.0 - What is the state of the art for airlines?

Airlines find themselves in the middle of a new digital revolution. Widespread and rapid AI adoption is occurring, aging legacy platforms are being replaced by cloud infrastructure, advanced automation and biometrics are transforming operation on the ground and the industry is innovating in digital spaces across the traveller journey, from advertising and retailing to onboard services and loyalty. All of this promises more than just an incremental technology upgrade but a full on technological revolution.

Despite the promise and rapid uptake of the technology, the sector remains faced with a series of hurdles around adoption. Airlines report struggling to define business cases for AI, and can find themselves lacking internal expertise. Upskilling workforces and finding reliable technology partners to support new technologies remains an ongoing challenge.

This session will dive deep into the digital revolution being undertaken in aviation, examining the investment and use cases for these new digital technologies, what their adoption means for the industry's landscape and what's next when it comes to the technological journey the industry finds itself on.