American Express Discusses The Value Of New Acquisition Mezi

American Express recently announced it had acquired Mezi, a personal travel assistant app that helps consumers plan and book trips. The Mezi app allows travellers to simply message their requests for flights, hotel or restaurant reservations, and Mezi provides recommendations and makes travel arrangements at the customer’s request. Founded in 2015, Mezi uses artificial intelligence (AI) and human expertise to personalise the online travel discovery and booking experience. We caught up with American Express, VP, Travel Strategy & Partnerships, Johnny Thorsen to get an update on the acquisition.