Airports And Airlines Sharing Data To Enhance Market Penetration (Make More Money) And Customer Satisfaction. A Pipedream?

When it comes to cooperation, airports and airlines typically revolve in separate hemispheres, colliding only when discussions turn to charges and “who owns the passenger”. Yet each of them collect enormously valuable granular data about customer behaviour that they can only maximise if they combine it with the other. There are visionaries on both sides who see the opportunities, but mutual suspicion mostly prevails.

Moderator: CAPA – Centre for Aviation, Executive Chairman, Peter Harbison
Panel:

• Belfast City Airport, Chief Executive, Brian Ambrose
• Eurowings, CCO, Oliver Wagner
• ForwardKeys, CEO, Olivier Jager
• VietJet Air, Member of Board of Directors, Cuong Chu