Airport operation panel – what is the state of best practice and are we prepared for future shocks?

All was not well with aviation in the post-pandemic recovery period, with high-profile delays and cancellations putting a spotlight on the challenges of airport operations. While circumstances are normalising and operations are stabilising, what are the lessons that need to be drawn from the challenges of the last few years?

• How are airports dealing with rapid upticks in demand?

• How are airports collaborating and communicating with their diverse stakeholders – airlines, passengers, ATC providers, regulators, owners and others – to manage their sometimes contradictory requirements?

• What technologies and operational structures are being adopted to ensure efficient communication and coordination, both internally and with external sources?

• What are the best practices that have emerged in dealing with irregular operations and other events?

• Are airports positioned to deal with future operational shocks?