Technology-enabled game-changing airline business models: Nawal Taneja writes for Airline Leader

In the latest issue of Airline Leader, the high-end monthly magazine for aviation executives, industry strategist and author Nawal Taneja argues that in order to succeed in the coming decade, airlines will need to start implementing IT more effectively to meet increasing customer expectations. But these initiatives must be supported by "transformational" and "unconventional" thinking from managements and boards.