Talking tech with AWS – how machine learning is transforming airline operations

When airlines were asked about their top business goals for 2022-2023 for the Skift 2022 Digital Transformation Report, two in five (41%) said 'reducing operational costs' and two in three (68%) said 'improving customer service'.

Accurately forecasting demand, reducing flight delays and cancellations, and improving on-time performance are key to achieving both goals. That's why some leading airlines are turning to solutions based on machine-learning or artificial intelligence to optimise core operations.

In fact, all of the airlines surveyed by Skift said machine learning and artificial intelligence would be very important, or somewhat important, for driving value over the next three years.