24-Aug-2011 10:28 AM
New US Department of Transportation airline consumer rules raise doubts
Analysis
As of 23-Aug-2011, new rules promulgated by the US Department of Transportation (DoT) that are designed to protect passenger interests and increase transparency have come into effect. The new rules stem in part from the consumer backlash generated by a number of very high-profile (and poorly managed) tarmac delays earlier in the decade.
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