Dreaming of a [delayed or cancelled] white Christmas in Europe? How passengers are protected. Part 1

As heavy fog, snow and the occasional stray reindeer lead to what will be the almost inevitable havoc at Europe's airports this Christmas period, CAPA's new Blue Swan Daily looks at the European regulation providing protection to passengers travelling to and from the EU - as well as the airline industries' push to ensure the right balance is maintained.

Delays, cancellations and denied boarding are an unavoidable part of air travel, particularly during the busy winter festive season. For those travelling to Europe, EU Regulation 261/2004 (the "Regulation") sets out a series of entitlements available to eligible passengers in the event of such delays.