American and American Eagle Now Using ARINC's OpCenterSM Service as Host Backup


Annapolis, Maryland (ARINC) - In an innovative use of new technology to ensure high reliability of passenger services, American Airlines has chosen ARINC’s web-based OpCenterSM system to serve as a backup to its own flight operations host computer.

ARINC’s hosted OpCenter service will ensure both American Airlines and American Eagle flight operations have secure global message capability at all times to maintain their flight schedules without interruption. The backup OpCenter installation is already live, and it has been configured to provide all the critical core messaging functions the two airlines require.

American Airlines is a world leader in many ways, and innovations like this one are a major reason,” stated ARINC Marketing Director Russ Matthias. “Once more, American is showing the industry new ways to improve operations using ARINC technology. We are delighted to provide this valuable new service for a long-time customer.”

“Enhancing our reliability is very important today, as airlines compete with ever-tighter schedules and aim for greater efficiency,” stated Captain Al Madar, American’s Managing Director of SOC. “ARINC’s web-based OpCenter is a simple and effective tool that provides an optimal backup solution for us.”

OpCenter replaces privately-maintained electronic mail servers and other costly airline systems with a secure global message service hosted by ARINC. The hosted service is monitored and maintained 24x7 at the same mission-critical ARINC network hub that carries millions of vital air/ground messages per day.

Using OpCenter, airline personnel can exchange messages with aircraft, Air Traffic Service Providers, and remote operations. Ground personnel can interrogate avionics in flight, and data link messages can be reformatted automatically to fit existing airline systems. American and American Eagle will have multicast message capability to notify all aircraft in case of a host system impairment, and OpCenter will continue to send critical airline data to other systems, with simultaneous access for multiple users.

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