Changi Airport: Terminal 2 prepares to handle more passengers

Changi Airport Group (CAG) has implemented measures to ensure a smooth transition for the airlines while passenger facilities at Terminal 2 are undergoing upgrading works so that service levels will continue to be high. CAG has actively engaged its airline partners to prepare for the move. This has included ensuring that ground handlers and service staff are trained and ready to operate in the new terminal. Since April 2012, CAG has also reassigned the check-in counters for existing carriers in Terminal 2 to accommodate the BT airlines. The revised list can be found in Annex A.

Improvements are being made to key touch points in Terminal 2 to enhance the travelling experience for passengers. For example, the Departure and Arrival Immigration areas are currently being upgraded to increase the number of automated immigration gantries. In addition, the taxi waiting area in the Arrival Hall will be expanded and additional taxi bays will also be constructed.

The move of the six BT airlines to Terminal 2 will see the addition of some 790 weekly flights. In terms of passenger movements, Terminal 2 and BT managed about 13 million and 5 million respectively in the past year. Terminal 2 can handle up to 23 million passenger movements a year and managed 21.6 million passenger movements in 2007, just before the opening of Terminal 3 in January 2008.

With more passengers expected to come through Terminal 2, plans are also in place to boost the manpower of ancillary service providers such as trolley retrievers, taxi coordinators and cleaners. CAG is also working with key partners such as the Immigration & Checkpoints Authority of Singapore, Singapore Customs and Certis CISCO to ensure adequate manning, especially during peak hours.

Passengers encouraged to arrive early

Mr Yeo Kia Thye, CAG's Senior Vice President for Airport Operations, said, "As with all transitions, there may be initial teething issues and we do ask passengers to be patient with us. We highly recommend that in the initial days following the move to Terminal 2, passengers arrive at the airport early for their flight.

"We would like to thank everyone in the airport community who has been involved in the planning and preparations for this exercise. With the strong support and commitment of our airport partners, we are well placed to ensure as smooth a transition as possible."

The BT will cease operations at 2.00 am on 25 September 2012. Flights of BT airlines departing and arriving after this time will use Terminal 2. Annex B provides a list of the airlines' scheduled departing and arriving flights closest to the cutover time. For the latest flight information, passengers should check www.changiairport.com, iChangi mobile app, Teletax or contact the Changi Contact Centre on +65 6595 6868.