Ryanair CEO outlines plans to improve customer service in 2014

Ryanair CEO Michael O'Leary, speaking on the airline's YouTube account, outlined (24-Dec-2013) plans to improve customer service and roll out new policies to enhance its customer experience in 2014. The carrier intends to offer a redesigned website including country-specific sites and support for mobile devices, an improved booking process, a second free carry-on bag, lower boarding card reissue fees, lower airport and baggage fees, the 'My Ryanair' passenger registration service, allocated seating from 01-Feb-2014, new family and business services in spring 2014, a 'fare finder' website feature, mobile boarding passes from the end of Apr-2014 and a new mobile app in May-2014.