Virgin Blue announced (27-Sep-2010) it received its first report from IT provider Navitaire on the cause of it’s hardware failure and subsequent outage of the airline’s internet booking, reservations, check-in and boarding systems. Navitaire advised the carrier that while they were able to isolate the point of failure to the device in question relatively quickly, an initial decision to seek to repair the device proved less than fruitful and also contributed to the delay in initiating a cutover to a contingency hardware platform. The service agreement Virgin Blue has with Navitaire requires any mission critical system outages to be remedied within a short period of time, which did not occur in this instance. Check-in and online booking systems were operational again by just after 05:00 on 27-Sep-2010. Head of Operations, Andrew David, stated the airline will be seeking compensation from Navitaire for the disruption and is considering legal action (ABC News/World News Australia, 28-Sep-2010). Virgin President, Sir Richard Branson, apologised to passengers for the delays (Sydney Morning Herald, 28-Sep-2010). A further 17 flights were cancelled on 27-Sep-2010 (AFP, 27-Sep-2010). All flights are now running and the carrier has commenced rebooking flights for affected passengers. [more]
Virgin Blue receives first report into systems failure from Navitaire
You may also be interested in the following articles...
Cebu Pacific Air reconsiders Melbourne under Tigerair Australia partnership as Sydney route improves
Cebu Pacific Air is again looking at expanding in the Australia market by launching flights to Melbourne. Efforts in recent months to improve Cebu Pacific’s performance in Sydney, which was launched in 2014, are bearing fruit and the airline is confident with Melbourne it can stimulate further demand in the Philippines-Australia market.
The LCC initially added Melbourne to its network plan in 2015 after the Philippines and Australia forged an extended air services agreement. But Cebu Pacific subsequently decided to shelve plans to launch Melbourne, and has instead been using additional A330 capacity to expand in its domestic and regional international market.
Melbourne is now back on the agenda and is the next priority – leapfrogging Honolulu – for Cebu Pacific’s long haul operation. A new partnership with Melbourne-based Tigerair Australia is a key driver in making Manila-Melbourne a viable route, along with the anticipated rapid growth in Australian visitor numbers to the Philippines.
Philippine Airlines Part 2: more expansion to Australia and China as A321neos arrive in 2017
Philippine Airlines (PAL) is planning more international growth over the next year or two with a focus on Australia, China, the US and potentially Europe. Nonstops for Brisbane and more capacity for Sydney are in the pipeline for Australia, while in the Chinese market PAL is looking to launch Chengdu.
In Europe PAL is considering adding a second European destination in 2018, with Frankfurt and Rome under consideration. PAL has already added capacity to Europe this year by upgrading its London Heathrow service to daily.
This is the second in a series of analysis reports on the Philippines market. The first report focused on PAL’s Middle East operation, which could be reduced in 2017 amid intensifying competition and weakening demand.