Virgin Atlantic to make 'significant investment' in customer experience

Virgin Atlantic announced (03-Sep-2014) plans to make a "significant investment into the Virgin Atlantic customer experience", with the carrier targeting "record levels of sustained profitability by 2018." Virgin Atlantic stated: "A major programme of work is already underway that will see £300m invested by the end of 2018, on the ground and in the air. The imminent arrival of Virgin Atlantic's first Boeing 787-9 will continue a fleet modernisation programme of over £2bn that will give it one of the youngest fleets in the world." [more - original PR]