27-Mar-2015 12:29 PM
Sabre Airline Solutions says airport experiences can have negative impact on airline customers
Sabre Airline Solutions VP marketing Stan Boyer, speaking at CAPA's Airlines in Transition Conference on 25/26-Mar-2015, stated (26-Mar-2015) the majority of "touchpoints" that negatively affect airline customers are at airports. Mobile technology delivers an opportunity for airlines to interact with customers during their airport experience as they never have before.