Malaysia Airlines: 'Ancillary revenue for us really makes or breaks profitability'

Malaysia Airlines senior VP global sales and distribution Duncan Bureau, speaking at the CAPA Australia Pacific Aviation Summit, noted (08-Aug-2013) the importance of ancillary revenues, stating: "Ancillary revenue for us really makes or breaks profitability". He said the carrier is "very focused on our ability to sell and merchandise inventory and merchandise product", covering such areas as travel insurance, head set sales and seat selection.