Jetstar has dismissed concerns from Virgin Australia about it’s policy to charge AUD10 for using a check-in desk at airports (The Australian, 24-May-2011). Virgin stated the policy discriminates against people who may require face-to-face or special assistance, saying that “if airlines do not allow people to access their ticket and travel independently then it is hard to see how they can justify charging AUD10 for passengers that need assistance." Jetstar stated it would not impose any fees on customers requiring special assistance during the check-in process.
Jetstar calms check-in fee fears
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CAPA Perspectives: Tigerair Australia has finally lost its teeth
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South Pacific aviation markets will be defined by China’s expansion
The nature of the South Pacific's geography makes finding the right partners for its airlines essential for their survival in international long haul markets – as most are.
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For all airlines in the region, the China market will define much of the growth over the coming decade. (This report is taken from the Jul/Aug-2016 issue of CAPA's Airline Leader)