Intelligent Travel: Risk and safety management is increasing in the TMC market

Intelligent Travel CEO Tony Ridley, speaking at the CAPA Australia Pacific Aviation Summit, stated (06-Aug-2014) risk and safety management as a key factor leveraging the corporate travel industry for TMCs in the future. Mr Ridley noted there is an increase in risk and safety services integrated to corporate travel packages. AirPlus International country manager David Newington stated there is also an increase in acts of war and terrorism insurance requests. TravelEdge MD Sue Hollis commented on duty of care as a fundamental concept for businesses and management, stating reliability of services and communication as integral to customer relationship management. Amadeus' IT Pacific MD Tony Carter stated the IT company has increased its due diligence to manage the risks associated with travel. According to Mr Carter, the implementation of new technology requires consideration of risk perspectives.