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Garuda suspends ticket sales due to IT system failure

23-Nov-2010 10:37 AM

Garuda Indonesia suspended ticket sales and reservations until 24-Nov-2010 due to a loss of crew rotation data with the change to a new operations system (bisnis.com, 22-Nov-2010/Jakarta Globe, 23-Nov-2010). The carrier stated the suspension has been made to clear the backlog of passengers who have been stranded. Four flights from Jakarta were cancelled on 22-Nov-2010 and 13 flights have been cancelled for 23-Nov-2010 due to the systems issue (The Jakarta Post, 22-Nov-2010). Garuda stated all passengers will be placed on alternative flights and the carrier plans to repay passengers double the price of their fares as compensation. It began experiencing issues with the IT system on 21-Nov-2010, with 737 passengers stranded on the day. Indonesian Air Transportation Minister Herry Bakti Gumay called on the carrier to revert back to its previous IT system. Garuda President and CEO Emirsyah Satar stated the carrier will look into improving back-up systems.