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BAA's emergency snow plan inadequate: CEO

2-Mar-2011 10:59 AM

BAA CEO Colin Matthews stated he felt "uncomfortably distressed about ruining people's Christmas" due to the disruptions caused by the Dec-2010 snowstorms, and stated that while BAA had an emergency snow plan, it only catered for 6cm of snow (Dow Jones, 01-Mar-2011). More than twice that amount was falling on an hourly basis during the Dec-2010 snowstorms. He stated it was important for both the airlines and operator to work together.