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AirAsia to unveil booking system on 11-Jul-2010; website down for transition

8-Jul-2010 8:02 AM

AirAsia announced (07-Jul-2010) plans to unveil its booking system on 11-Jul-2010, with the carrier stating the new system is a "huge improvement". Powered by Accenture subsidiary, Navitaire, and developed over the past three years, it will replace the 20-year-old system which "cannot cope" with the carrier's growth. AirAsia stated almost 1 million flights per day are booked online. As part of the implementation process, AirAsia’s booking services will be temporarily unavailable from 13:00 09-Jul-2010 until 18:00 11-Jul-2010, meaning customers will not be able to book seats online during this period. Passengers will be manually checked-in at the airport counters. The carrier will invest approximately MYR10 million (USD3.1 million) for the first year of operation, with a total outlay on IT in 2010 of MYR80-100 million (USD25-31 million) (Bernama, 07-Jul-2010) [more

AirAsia:  “AirAsia’s investment in technology is part of its commitment to give the best services to its guests. We have managed to stay ahead of the pack by smartly using advanced technology to enhance our products and services and to meet the needs of today’s tech-savvy air travellers. The new and improved system will spell for AirAsia’s guests countless benefits, including savings that will come as a result of the more efficient operational processes created by the new system,” Kathleen Tan, Regional Head of Commercial. Source: Company Statement, 07-Jul-2010.