Strike actions by the Independent Flight Attendants Organization (UFO) announced for Tuesday, 4 Sept

The Independent Flight Attendants Organization (UFO) has again called cabin crews to strike on Tuesday, 4 September 2012.Details on the scope of the strikes (affected airports and expected duration) will be published by the union at very short notice only. Lufthansa will do its utmost best to communicate the details on this page as soon as possible and to minimize the impacts on its customers.

No strike actions are planned for Monday, 3 September 2012. Thus, Lufthansa is confident to provide stable flight operations on that day.

Lufthansa sincerely regrets that the labor dispute is being waged at the expense of its customers. The fact that UFO announces strike actions only at short notice creates additional problems for passengers because it will further limit their ability to make reliable travel plans.

Lufthansa regrets any inconvenience to its passengers caused by the strike measures and will do its utmost best to minimize the impacts. Passenger support and service have paramount priority. Whenever possible, Lufthansa passengers, who have registered their contact details in their customer profile, will be informed via SMS or email about delays, cancellations and rebookings.

Cancelled flights:

Passengers can obtain information on the status of their flights as early as the afternoon of the day before their travel and should check currently cancelled flights under Cancelled flights.

Cancelled flights

Affected passengers are requested to check the status of their booking prior to departure at My bookings. You may already find an alternate flight and can check-in as early as 23 hours before departure.

My bookings

Automatic flight status information via email or Twitter:

Up-to-date information on your Lufthansa flights is available under Flight status.

Additionally, you can request automatic flight status push notifications via email or Twitter. Simply register for your preferred contact channel on the flight details page.

Check Flight status

If your flight has been cancelled:

Passengers whose flights have been cancelled are kindly asked to check on Online Check-in if they have already been checked in on an alternate flight. If this is the case, the boarding pass for the new flight can instantly be created online.

Online Check-in German domestic flights:

Passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn. To do so, please exchange your e-ticket for a travel voucher under My bookings or at a Lufthansa check-in kiosk. When exchanging online, you can either print the travel voucher or send it via email or SMS to your mobile phone.

If you do not have the time to exchange your flight ticket online or at the check-in kiosk, we recommend you purchase a regular train ticket. In this case we kindly ask for your understanding that you will only be refunded the unused portion of your flight ticket. As the reason for cancellation was force majeure we are unable to provide any compensation beyond the value of the unused flight ticket. Please contact your ticket issuing office after your travel for a refund of your unused flight ticket.

Please note that due to increasing passenger numbers train operations by Deutsche Bahn can be affected as well. You can receive current travel information at Deutsche Bahn via http://www.bahn.de/aktuell or on your mobile phone via m.bahn.de.

Rebooking or refund free of charge:

Passengers whose flights have been cancelled and who cannot use the self-service options above can contact the Lufthansa Service Center toll free (for calls from Germany) at 0800 8 50 60 70 (English-speaking customers, please select menu option 1 for respective language support) or via one of the local phone numbers.

Passengers whose flights have been cancelled are entitled to rebook or refund their ticket free of charge.

As a sign of courtesy, all passengers with Lufthansa tickets issued before 3 September 2012 for Lufthansa operated flights (even if not cancelled) departing before Tuesday, 4 September 2012, 11:59 p.m. (German local time) are entitled to one rebooking onto alternate flights by Lufthansa free of charge. New travel must occur before 30 November 2012. Origin and destination cannot be changed.

Lost baggage:

In order to deliver your baggage please fill in our Lufthansa baggage form or please contact the Lufthansa baggage tracing counter as soon as you arrive at your destination. For status updates on your missing baggage please go to Lufthansa online baggage tracing. Check here for further information on baggage liability.