InterGlobe Technologies sets up dedicated delivery center for Worldspan
A dedicated delivery center has been created by IGT to deliver customised solutions and BPO services for Worldspan. The delivery center has state-of-the-art facilities and highly qualified IT & BPO professionals, in keeping with IGT's promise of global standards in quality and cost effectiveness
Mr. Vipul Doshi, CEO, InterGlobe Technologies said, “We at IGT are extremely happy on being chosen by Worldspan for delivering quality products and services to them while offering unmatched cost competitiveness. This 5-year agreement with Worldspan marks another milestone for us as a rapidly growing company, thus making its mark as a travel solutions specialist in the international arena.”
Speaking on the relationship, Ms. Sue Powers, CIO Worldspan said, “Worldspan has chosen InterGlobe Technologies as a partner because of their deep experience in travel coupled with their ability to provide both Technology & BPO solutions as a ‘complete solutions provider' dedicated to the Travel industry. In addition, IGT has a corporate culture that matches with that of WorldSpan's US culture. We look forward to this partnership for many-many years to come.”
IGT will provide a series of IT services for Worldspan including application development, maintenance and support in the TPF technology which is a high-end specialised process in fares loading for airlines. IGT will also work on maintenance, enhancement and quality engineering for Worldspan's web based applications.
In the area of BPO services, the Worldspan process at IGT is named ‘Quality Order Management' process. The process, intended to provide relevant information to all Worldspan support departments, involves uploading and maintenance of database & information pertaining to WorldSpan's interaction with its customers. This process caters to the worldwide markets of WorldSpan customer base of travel agents, websites, airlines, hotels, cruises and other suppliers.
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