29-Sep-2010 9:49 AM

Virgin Blue announces computer system running, no cancellations

Virgin Blue announced (29-Sep-2010) its reservation and check in systems are up and running this morning. There are no flight cancellations. The announcement came after its computer system crashed again this morning, delaying two flights from Brisbane (ABC News/AAP, 29-Sep-2010). CEO John Borghetti apologised for the flight cancellations and delays since the system crashed on 26-Sep-2010 (The Australian, 29-Sep-2010). Mr Borghetti plans to meet with Navitaire Managing Director, John Dabkowski, on 30-Sep-2010 to discuss the issue. He confirmed the carrier plans to seek compensation for the system shutdown. The CEO is reportedly considering dumping the system for Amadeus’ GDS.

Virgin Blue: “We are extremely sorry for all the inconvenience. It certainly is not up to the usual Virgin Blue service standard. The system that went down is, as it is for all airlines, the major enabler of the airline. We are going through all our processes to ensure the airline improves how it handles these situations and we are going through our suppliers' processes to see where they need to improve. To say we are extremely disappointed is an understatement. Our biggest concern is the amount of time it took to revert to a back-up system. We have a strong brand and it will withstand this. But it's not something we want repeated,” John Borghetti, CEO. Source: The Australian, 29-Sep-2010.

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