10-Jun-2021 2:33 PM

UK CMA launches action against British Airways and Ryanair over refunds

UK's Competition and Markets Authority (CMA) stated (09-Jun-2021) it is investigating whether British Airways and Ryanair have broken consumer law by failing to offer refunds for flights customers could not legally take. The CMA opened enforcement cases into both firms and wrote to them detailing its concerns. The CMA stated that during periods of lockdown across the UK, British Airways and Ryanair refused to give refunds to people that were lawfully unable to fly, with British Airways offering vouchers or rebooking and Ryanair providing the option to rebook. The CMA is now seeking to resolve these concerns with the companies, which may include seeking refunds or other redress for affected customers. [more - original PR]

Want More News Like This?

CAPA Membership provides access to all news and analysis on the site, along with access to many areas of our comprehensive databases and toolsets.
Find Out More