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13-Oct-2017 9:33 AM

Corporate customers and loyalty 'doesn't always go hand in hand': Finnair

Finnair CCO Juha Järvinen, speaking at the CAPA-ACTE Global Summit, stated (12-Oct-2017) corporate customers and loyalty "doesn't always go hand in hand". Mr Järvinen said the airline offers benefits and data to corporate consumers, who want "easy solutions" to cater to a "lack of time". Mr Järvinen concluded corporate customers can "never... have too much choice".

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