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15-Jan-2020 10:54 AM

Asiana Airlines reports 300% increase in chatbot use

Asiana Airlines reported (15-Jan-2020) 49,461 customers used its AI chatbot in 2019, an increase of 300% year-on-year. The customer service chatbot was developed jointly by Microsoft Corporation and Asisana Airlines, and is available to answer queries in real time 24 hours a day. [more - original PR - Korean]

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