Technology has always been an integral part of aviation. This most global of industries which brings together so many stakeholders around the world, is dependent upon information, data and communication. But in recent years, technology's role has become far more pervasive. From playing a support and enabling function, technology now has the potential to transform the operations of airlines, airports, service providers and border control, delivering not only cost efficiencies, but enhanced passenger experiences, new commercial opportunities and improved security.
As Indian aviation enters its next growth phase, we felt that it was important to understand how the industry views technology. CAPA and SITA, the world’s leading air transport communications and information technology specialist, therefore decided to collaborate to prepare a White Paper on the role of technology in Indian aviation.
In developing this paper, we conducted an extensive series of interviews with senior management and technology executives across airlines, airports and government, to enquire about current deployment, results to date, challenges to greater implementation and the overall strategic role of technology.
This report, available for free download, presents the findings of this study.