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ACCC monitoring report identifies Brisbane as top ranking Australian airport


The Australian Competition and Consumer Commission (ACCC) has issued its annual airport monitoring report. Under the monitoring arrangements as set out by the Australian Government, the ACCC is responsible for reporting annually on quality of service relating to the supply of aeronautical services and facilities at the five main airports (alphabetically Adelaide, Brisbane, Melbourne [Tullamarine], Perth and Sydney [Kingsford Smith]), as well as on aeronautical prices, costs and profits. The ACCC's role does not involve setting or approving increases in prices, with the exception of regional air services provided by Sydney airport. It finds that airport users, including passengers, airlines and government agencies, appeared to have a lower level of satisfaction with the airports' overall quality of service. Brisbane Airport scored highly, achieving the #1 overall ranking in all categories – an accomplishment it has recorded in every year since 2003/4. Sydney was ranked last for the third consecutive year. [1748 words]

Unlock the following content in this report:


  • Quality of service data comes from the horses' mouth
  • Airport car parking revenues benefit from airport monopoly position - 11% of overall total on average
  • Perth has greatest percentage passenger growth
  • Airlines at Brisbane are subject to the highest charges increase but those charges are still the lowest
  • Financial performance does not tally with quality of service
  • Government's 'show cause' proposal for airport pricing is unhelpful - BARA
  • BARA calls for an improved airports' price monitoring regime
  • BARA calls for the imminent selection of the site of a second Sydney airport

Graphs and data:

  • Overall ranking of quality of service for the monitored airports
  • Car parking charges as at 30 June 2008, in order of quality rating (AUD)
  • Key indicators for the monitored airports for 2007-08
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