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Continental Airlines to make an additional 600 reservation agent jobs redundant

23-Feb-2010 1:01 PM

Continental Airlines announced plans to make an additional 600 reservation agent jobs redundant, approximately 23% of the carrier’s total, effective 11-Apr-2010, following a 15% reduction in call centre volume (Bloomberg/Reuters, 22-Feb-2010). The jobs will be cut from the carrier’s Salt Lake City and Houston call centres and work from home agents.