23-Feb-2010 1:01 PM
Continental Airlines to make an additional 600 reservation agent jobs redundant
Continental Airlines announced plans to make an additional 600 reservation agent jobs redundant, approximately 23% of the carrier's total, effective 11-Apr-2010, following a 15% reduction in call centre volume (Bloomberg/Reuters, 22-Feb-2010). The jobs will be cut from the carrier's Salt Lake City and Houston call centres and work from home agents.