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Air India – more than an airline, a national symptom

3-Jun-2011

As a representation of what can go badly wrong in an India where there is so much potential and room for economic and social expansion, there is no better case study than the flag carrier, Air India. It has taken a pilots’ strike to bring matters to a head and, now, the airline is at a crossroad. But major surgery is required, quickly, and it will not be without some pain. [920 words]

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